The Consumer Contracts Regulations grant UK online buyers a 14-day cooling-off period, allowing them to cancel their purchase for any reason and get a full refund. This period starts the day after you receive the goods.
There are key exceptions to the 14-day cancellation rule. These include custom-made products which cannot be returned for health or hygiene reasons once unsealed.
Rest Assure our products are meticulously crafted to ensure exceptional quality and refined elegance, delivering a remarkable experience for our customers.
Unfortunately at Embodiment Self-Care we are unable to accept returns, given the perishability of our freshly crafted items. We would encourage you to make informed and definitive selections, as we retain the right to deny returns under UK law which empowers us to respectfully decline refunds due to hygiene considerations.
Please note that all orders once placed are final and cannot be canceled or refunded. Customers are urged to double-check their shipping details at checkout to ensure it is correct, as Embodiment Self-Care is unable to issue refunds for orders sent to incorrect addresses provided by the customers.
If items are returned to us due to an incorrect or incomplete address, we’re more than willing to resend the order once they’re returned, with the buyer covering postage fees.
Should your order encounter an unforeseen delay or misplacement in transit, we encourage you to connect with us via email for timely and expert assistance.